CUSTOMER FEEDBACK

•  I would like to commend Steve Jolly at Gold Coast Mazda for his amazing service and follow up. this is the second used car I have bought from Southport and have been thrilled with both cars and the service provided. Steve Jolly however has gone beyond expectation in to meet customer needs. My third car will be from Gold Coast Mazda too!! 

  -   Annie Politakis, Carrara

•  Dear Richard, Thank you for your kind letter following up on the purchase of a Mitsubishi Lancer Sedan. We purchased the vehicle as a present for our Grandson who is just learning to drive and he is totally wrapped in the vehicle, for it was in such excellent condition, so far everything is going along ok and the lancer is performing well. You can be certain that if and when the time comes for us or a friend has the need for a replacement vehicle we will be sure to contact you. You have some of the best franchises for new vehicles that we know of and the Skoda Octavia Wagon is of particular interest, perhaps you could send us a brochure and price list. Best Wishes, Yours sincerely Terry Hayes 

  -   Terry & Lucy Hayes, Bridgeman Downs

•  We nominate Kym Beesley (Gold Coast Mazda) as salesperson of the month due to the professional, product knowledge, courtesy and respect shown. Kym and Gold Coast Mazda helped us temendously to supply us with a courtesy vehicle when we were waiting for our Australia Drivers Licence conversion. This experience made us buy a Mazda 3 and a Mazda 2. Kym and Gold Coast Mazda- you are tops! Thank you for the lovely flowers! 

  -   Ms W Van Den Heever, Upper Coomera

•  The professionalism shown by management and staff made this car purchase an enjoyable experience. At all times my wife and myself were treated with upmost courtesy. I have bought 7 cars previously (over many years) and I have found the James Frizelle Automotive Group to be the best motor vehicle company by a long percentage. 

  -   Mr A Godfrey, Nerang

•  Dear Mr Robinson, In reply to your letter dated 6th September 2008, asking if the Hyundai Getz that I purchased 2 years ago is going well. I am pleased to say that it is going very well, and I am very happy with it, and it is being looked after by my mechanic, although I haven't quite reached the 60,000 milage yet I soon will. Thank you for keeping in touch. Sincerely, Dorothy Fletcher. 

  -   Dorothy Fletcher, Oxenford

•  Hi there to the Sales Manager. I Have recently puchased a Mazda 3 from your showroom at Southport. I have purchased through Mr Adam Patch. Great name by the way!! I would like to say how impressed by his professionality his lovely demeanour and his salesmanship! I sent an email through one particular night and lo and behold he responded. I had been thinking about purchasing a new car but had not really committed. After saying definatley no to a silver any car .... Guess what my purchas was!!! I love my new car , it is sensational . I drive alot and had a 4 wheel drive . This is going to make a huge difference in my life regarding cost , efficiency not to mention how cool I look in my new little sports mazda. Not only did he provide me with such efficient and special service I recieved flowers with my new car, and tickets to see the Picasso collection which I took my son to. He had organised all of this within days. You have certainly got a great asset and it is my absolute pleasure to recommend Your business to all I should meet . I would like this to be mentioned as sometimes good things that we do can be overlooked he is certainly a valuable asset to your company. Yours Sincerly Caroline Pledger 

  -   Caroline Pledger, Surfers Paradise

•  Dear Sir, I have just had the best car buying experience I have ever had, from your Audi dealership. It was so good that I felt compelled to write to you. I have had many less than optimal buying purchases over the year but what a contrast when buying my new Q7. As the General Manager, I though you would like to know how well your dealership is being represented by your staff, particularly Peter. It was such a pleasure, to buy a quality product, and have the service exceed any expectations I had. My inital visit to your showroom was only to look at the car as I have extensive internet research but never sat in the car. Within an hour Peter had me buying the car and I am very pleased I did! I will enthusicastically recommend your dealership to all who comment on the new car, and anyone else who asks. Yours sincerely, Brett G. Ireland 

  -   Brett Ireland, Southport

•  Dear Sir, I wish to take the opportunity to provide feedback on our recent experience of the Purchase of a Hyundai i30 from your dealership. I have to say that both my wife and I were very impressed with the service, friendliness, professionalism and overall courtesy and consideration provided to my wife and myself in the overall purchase process in our interactions with Michael Vlastuin. We purchased a Hyundai Tucson V6 approximately one year ago through Michael and our experience in that process and the service and consideration given to us by Michael were the driving factors in returning to Gold Coast Hyundai for our recent purchases. Unfortunately, we cant afford to buy new vehicles each year just to revisit our experience, however, when the time comes, we will certainly approach Gold Coast Hyundai for our next vehicle. We are very pleased with the car and its presentation and the service experience we received from Michael as indicated above continues to impress us. Yours faithfully Ken Bailey Director Blue Company Pty Ltd 

  -   Ken Bailey, Labrador